Physical Products
Refunds are applicable if the product delivered is defective, damaged, or significantly different from what was described.
To be eligible, the item must be returned unused, in its original packaging, and accompanied by proof of purchase within [X] days of delivery.
Products damaged due to misuse, mishandling, or normal wear and tear will not be eligible for a refund.
Digital Products & Services
Refunds for digital goods (such as downloadable software, eBooks, or online courses) will only be provided if there are technical issues that prevent you from accessing the product, and our technical team is unable to resolve the issue.
Once a digital product has been successfully downloaded or accessed, refunds will generally not be provided, unless required by law.
Subscriptions & Memberships
Refunds for subscription-based services are available only in cases of accidental duplicate charges, billing errors, or technical issues that prevent the use of the service.
If you cancel your subscription in the middle of a billing cycle, you may continue to use the service until the end of the paid period, but refunds for unused time will not usually be granted.
Free trials or promotional offers are non-refundable.
Non-Refundable Items
Certain items or services are strictly non-refundable, including but not limited to:
- Gift cards or promotional vouchers
- Customized or personalized products
- Items sold as clearance or final sale
- Services already rendered (consultations, one-time support, etc.)
Timeframe for Refund Requests
- Refund requests must be submitted within [7/14/30] days of the original purchase date, depending on the type of product or service.
- Requests submitted beyond the allowed timeframe will not be processed.
Process for Requesting a Refund
- Submitting a Request
- Customers must submit a refund request by contacting our support team via [email/support form/contact number].
- The request should include proof of purchase (order number, receipt, or transaction ID), the reason for the refund, and supporting evidence (photos of damaged items, error screenshots, etc.).
- Evaluation
- Once a request is received, our team will review the claim and verify the eligibility.
- In cases where products need to be returned, customers will receive detailed instructions for returning the item.
- Approval or Rejection
- Customers will be notified via email regarding the approval or rejection of the refund request.
- If approved, the refund will be processed through the original method of payment within [7–14 business days].
Refund Method
- Refunds will be credited back to the original payment method (credit/debit card, bank account, digital wallet, etc.).
- Processing time may vary depending on your financial institution or payment provider.
- In cases where the original payment method is unavailable (e.g., expired card), alternative arrangements may be made at our discretion.
Partial Refunds
In some cases, only partial refunds may be granted:
- Products returned after the eligible timeframe but with valid reasons.
- Items not in their original condition, packaging, or missing parts (not due to our error).
- Services partially used before cancellation.
Shipping Costs (for Physical Products)
- Customers are responsible for paying the return shipping costs unless the product was defective, damaged, or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your total refund.
Exchanges
Exchanges are subject to stock availability.
Instead of refunds, in certain cases, we may offer an exchange for the same product or a similar product of equal value.